We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and in re-sellable condition. You’ll also need the receipt or proof of purchase.
Shipping charges will not be refunded.
All custom sales and, special order item sales are final. Can not be returned or exchanged.
To start a return, you can contact us at info@eaglerockled.com. Please note that returns will need to be sent to the following address: 4691 Eagle Rock Blvd Los Angeles, CA 90041.
If your return is accepted, we’ll e-mail an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@eaglerockled.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Defective items will be replaced within 30 days of the sale. After which, repair or replacement will be performed under the manufacturer's warranty by the manufacturer.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eaglerockled.com.